Find the answers you need about your billing here.
Still need help? Call 1-855-347-3474.
When will I receive my first bill?
Your first bill will contain a partial month and a full month of service. Additional fees and equipment charges may apply.
I've received my first bill. What do the charges mean?
Your phone service will include a basic local phone line with unlimited local calling and the most popular calling features.
What's in your first bill:
Partial Month Charges
Depending on when you start service, you will see prorated charges for a partial month of service. This is to get you onto a regular billing cycle.
Full Month Charges
These are the regular monthly charges for your television, phone and Internet services you may have. They arebilled in advance.
Additionally there will be federal taxes, state taxes and local taxes as well as fees and surcharges that fund public programs such as 911 emergency. Per use charges are for items that don't recur monthly, such as long distance and pay per view.
How can I pay my bill?
Save time and never worry about your bill being paid on time. Enroll in our AutoPay program and your payment will be automatically deducted from your bank account or credit card each month on your due date.
Log into your account and pay your bill by credit card or from your bank account. It's fast and easy. You can also see your payment history, past invoices and more.
While you are on your billing page you can save a tree, or two! Sign up for paperless billing and we'll email your bill to you every month. It's easy, convenient and you'll be helping the environment too!
Call 855-347-3474 and make a payment 24 hours a day, 7 days a week. Our automated system will walk you through paying your bill quickly and easily. There are no additional charges for making payments through this system.
All phone, Internet and TV accounts have applicable taxes, surcharges and fees. These charges vary from state to state and city to city. They appear at the bottom of your invoice. Each type of service (phone, Internet and TV) is taxed differently.
The most common federal charges are:
Federal Access Charge
The Federal Access Charge is authorized by the Federal Communications Commission (FCC) for providing access to and maintenance of the local phone network.
Federal Excise Tax
The Federal Excise Tax is assessed by the federal government for telephone services.
Federal Universal Service Fund
The Federal Universal Service Fund Charge supports the telecommunications needs of consumers living in high-cost service areas, low-income households, schools, libraries and rural healthcare providers. The charge is set by the FCC and is adjusted on your bill quarterly as the costs charged by the fund change.
State and local charges vary depending on where you live. Some of the more common charges, which may or may not appear on your bill, include:
Taxes assessed by state, county or city governments on telephone services.
911 or E911 Charge
A dedicated tax that provides funds for the communications systems that support emergency and quick response police, fire and ambulance services with identification of phone number and location.
Special District Sales Tax
These taxes are assessed outside the scope of states, counties or cities and are used for transit districts, stadium districts and other special purpose tax districts.
State Universal Service Fund Surcharge
This charge helps to keep basic exchange rates affordable to all customers who live in the state. The funds collected are remitted to the state utility commission.
Telecommunications Relay Service Fund
This surcharge helps to fund relay centers that assist hearing and speech impaired individuals make and receive phone calls.
Telephone Assistance Program
These are dedicated monies used to provide telephone subsidies to low-income, elderly or disabled customers who could not afford phone service otherwise.
Do you have dishNET Satellite and need technical support?
Telephone and Internet services are provided by dishNET Wireline L.L.C., an affiliate of DISH Network L.L.C.